RETURNS AND REFUNDS POLICY

MAKING A RETURN

If you have changed your mind about keeping your purchase, please return it in its original condition within 35 days of placing the order. 

Jewellery is exempt from being returned due to hygiene reasons, and only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

RETURNS AT WEST CAROLINA SHOP

Take a copy of your order confirmation, along with your item(s) and original payment method to the West Carolina Concept Store in Hackney.

 

OTHER WAYS TO RETURN

Post your item(s) with a copy of the order confirmation inside to the West Carolina Concept Store in Hackney.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

RECEIVING YOUR REFUND

If you return your order the West Carolina Concept Store in Hackney, we’ll process your refund immediately. It can take a few days for the bank to transfer the funds to you.

For all other return routes, it can take up to 20 days from returning your order to receive a refund.

 

ANY QUESTIONS?

Contact us and we will get back to you as soon as possible