Returns & Refunds – West Carolina

Easy Returns

30-day Satisfaction Guarantee!

FREE UK Returns

We want you to love every purchase. That’s why we’ve made returns so simple!

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WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days from the date that the order was delivered to you for full-priced items. Or within 14 days from the date that the order was delivered to you for products on sale.

HOW DO I RETURN?

Click on START RETURN to begin.

  • Enter your email address and order number
  • You will get a confirmation email with the shipping guidelines.
  • UK customers - we'll send you a free returns label
  • International - the cost of returning your goods is your responsability

WHAT ITEMS ARE RETURNABLE?

  • Items must be in original condition
  • Unwashed and unworn
  • In the original packaging - with any labels and tags still attached.

WHAT ITEMS ARE EXEMPT FROM BEING RETURNED?

  • Pierced jewellery
  • Underwear
  • Swimwear
  • Cosmetics, Skincare, and Fragrances
  • Customized items
  • Gift cards 
  • Downloadable products

HOW SOON WILL I GET MY REFUND?

  • Once we have processed the return you will receive a confirmation email.
  • Processing returns take up to 14 days from the day we receive them.
  • A credit will automatically be applied to your original payment method.

 

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