West Carolina 30-day Satisfaction Guarantee!
FREE UK Returns
WHAT IS OUR RETURN POLICY?
We accept returns within 30 days from the date that the order was delivered to you for full-priced items. Or within 14 days from the date that the order was delivered to you for products on sale.
HOW DO I RETURN?
Click on START RETURN to begin.
- Enter your email address and order number
- You will get a confirmation email with the shipping guidelines.
- UK customers - we'll send you a FREE returns label
- International - the cost of returning your goods is your responsibility
WHAT ITEMS ARE RETURNABLE?
- Items must be in original condition
- Unwashed and unworn
- In the original packaging - with any labels and tags still attached.
WHAT ITEMS ARE EXEMPT FROM BEING RETURNED?
- Pierced jewellery
- Cosmetics, Skincare, and Fragrances
- Customized items
- Gift cards
- Downloadable products
HOW SOON WILL I GET MY REFUND?
- Once we have processed the return you will receive a confirmation email.
- Processing returns take up to 14 days from the day we receive them.
- A credit will automatically be applied to your original payment method.