30-day Satisfaction Guarantee

WHAT IS OUR RETURN POLICY?

Full price: 30 days from the date that the order was delivered to you.

Sale items: 14 days from the date that the order was delivered to you.

Original shipping fees are non-refundable

HOW DO I RETURN?

Submit a return request

Click the profile icon in the store's navigation, or Click here

1. Log in to your account:

 2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

UK CUSTOMERS

You will receive an email with shipping instructions and a free return shipping label.

INTERNATIONAL CUSTOMERS 

• International - the cost of returning your goods is your responsibility.
• Return the items with original tags attached. Write a note with your order number inside the package.
• Please send the items to the address below:

West Carolina Returns
105 Morning Lane,
London,
E9 6ND
United Kingdom

WHAT ITEMS ARE RETURNABLE?

• Items must be in original condition
• Unwashed and unworn
• In the original packaging - with any labels and tags still attached.

WHAT ITEMS ARE EXEMPT FROM BEING RETURNED?

• Pierced jewellery
• Underwear
• Swimwear
• Cosmetics, Skincare, and Fragrances
• Customized items
• Gift cards 
• Downloadable products

HOW SOON WILL I GET MY REFUND?

• Processing returns take up to 14 days from the day we receive them.
• A credit will automatically be applied to your original payment method.

 

START RETURN

If you have any questions, contact us at customersupport@west-carolina.com